Terms of Service

Coggleby is a product of NextAI Forge, LLC.

Last updated: May 26, 2026

These Terms of Service ("Terms") govern your access to and use of Coggleby, operated by NextAI Forge, LLC ("NextAI Forge, LLC", "we", "us", or "our"). By creating an account, subscribing, or otherwise using Coggleby, you agree to these Terms.

01The Service

Coggleby is an AI phone-intake service for independent auto-repair shops. It answers inbound calls, triages drivable-vs-tow situations, captures vehicle and service-request details, and writes the captured request into the shop-management system you have connected.

The Coggleby service is operated by NextAI Forge, LLC. Your contract is with NextAI Forge, LLC; the Coggleby name is a trade name used to identify the product surface. The Service is an intake and answering tool and does not perform the underlying work (repair, advice, investigation) or provide any emergency, medical, safety, legal, or financial advice.

02Eligibility and accounts

You must be at least 18 years old and authorized to enter into these Terms on behalf of the business you represent. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account.

03Subscription and billing

  • Subscription. Coggleby is offered on a recurring monthly subscription at the price displayed at the time of purchase (currently $129 per month).
  • Payment processing. Billing is handled by Stripe. By subscribing you authorize NextAI Forge, LLC and Stripe to charge your payment method on a recurring monthly basis until you cancel.
  • Cancellation. You may cancel at any time, effective at the end of your current billing period. Your access continues through the period you have already paid for.
  • Refunds. Except where required by applicable law, fees are non-refundable, and we do not provide refunds or credits for partial billing periods, unused time, or downgrades.
  • Changes to fees. We may change our fees on a prospective basis. We will give you reasonable advance notice; changes take effect at your next renewal.
  • Taxes. Fees are exclusive of taxes, which are your responsibility where applicable.

04Acceptable use

You agree not to, and not to permit anyone to:

  • Use the Service for any unlawful, fraudulent, or deceptive purpose;
  • Use the Service in a manner that violates telemarketing, robocall, call-recording, or consumer-protection laws;
  • Misrepresent your identity, your business, or your authority to use the Service;
  • Attempt to disrupt, reverse engineer, overload, or gain unauthorized access to the Service or its infrastructure;
  • Upload or transmit malware, or use the Service to harass, abuse, or harm others;
  • Resell or provide the Service to third parties except as expressly permitted in writing.

05Critical disclaimers

Not an emergency service

The Coggleby Service is an intake and answering tool. It is NOT an emergency service and is NOT a substitute for 911, emergency dispatch, or professional emergency responders. Anyone facing a situation that threatens life, health, or safety must contact 911 or the appropriate emergency services immediately.

Coggleby does not perform repairs

Coggleby captures inbound estimate and service requests. It does not diagnose, quote, or perform any repair work. Your shop remains solely responsible for diagnosis, repair quality, and any work performed on the captured vehicles.

SMS consent and TCPA

Coggleby asks each caller for explicit consent before sending a confirmation SMS, and honors STOP keywords on a per-shop opt-out list. You remain the operator of record for TCPA compliance and are responsible for any outbound texting you perform outside the Coggleby intake flow.

No guarantee of capture or dispatch

We do not guarantee that every call will be answered, captured, transcribed, summarized, routed, or notified to you correctly, completely, or in a timely manner. The AI may make errors, mishear, misclassify, or omit information, and telephony, network, or third-party outages may prevent calls from being handled.

You are solely responsible for verifying all captured information and for acting on caller communications.

Call recording and consent are your responsibility

The Service may record and transcribe calls. Laws governing the recording of telephone calls and the notice or consent required vary by jurisdiction (including "one-party" and "two-party/all-party" consent rules). You are solely responsible for determining and complying with all call-recording, notice, and consent requirements that apply to your calls and callers.

06Your content and information

You retain ownership of the information and content captured through your use of the Service, including call recordings, transcripts, and captured intake ("Customer Data"). You grant NextAI Forge, LLC a limited license to process Customer Data to provide, secure, maintain, and improve the Service. You represent that you have all rights and consents necessary for us to process Customer Data, including any personal information of third-party callers.

07Warranty disclaimer

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. TO THE FULLEST EXTENT PERMITTED BY LAW, NEXTAI FORGE, LLC DISCLAIMS ALL WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT.

08Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, NEXTAI FORGE, LLC AND ITS OFFICERS, EMPLOYEES, AND SUPPLIERS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOST PROFITS, LOST REVENUE, LOST BUSINESS, LOST DATA, OR LOST OR MISSED JOBS, ARISING OUT OF OR RELATING TO THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS WILL NOT EXCEED THE TOTAL AMOUNT OF FEES YOU PAID FOR COGGLEBY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

09Indemnification

You agree to defend, indemnify, and hold harmless NextAI Forge, LLCand its officers, employees, and suppliers from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your use of the Coggleby Service; (b) Customer Data and your handling of captured intake and caller communications; (c) your failure to obtain any legally required call-recording notice or consent; or (d) your violation of these Terms or applicable law.

10Suspension and termination

We may suspend or terminate your access if you breach these Terms, fail to pay fees, or use the Service in a way that risks harm to us, the Service, or others. Provisions that by their nature should survive termination (including disclaimers, limitations of liability, and indemnification) will survive.

11Governing law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and you agree to the exclusive jurisdiction of the state and federal courts located in Delaware for any dispute not subject to other agreed dispute-resolution terms.

12Changes to these Terms

We may update these Terms from time to time. If we make material changes, we will provide reasonable notice and update the "Last updated" date above.

13Contact

Questions about these Terms? Contact the Coggleby team at support@coggleby.com.