Answers in seconds, 24/7. Captures vehicle, mileage, problem, and whether the car is drivable — then triages a tow as an emergency so you can dispatch fast.
Coggleby is an intake and answering tool. It is not a substitute for 911. Call-recording notice and consent are handled by the AI in 2-party-consent states; you remain the operator of record.
The cost of voicemail
When the engine light is on or the brakes are grinding, the driver is dialing in panic. If you do not answer, they do not leave a voicemail — they call the next shop.
An average ticket runs $400–$1,800. Miss a few calls a week and you have given a competitor a five-figure year, quietly.
Coggleby is your 24/7 service advisor that captures the request, confirms the callback, and writes it back to your shop management system.
Picks up in seconds. Triages drivable vs tow first so a true emergency wakes you and a Tuesday brake job does not.
Year/make/model, mileage, VIN if offered, the symptoms — all read back to confirm. Schedules a preferred slot.
AutoLeap appointment-request created automatically. Tekmetric/Shopmonkey adapters next — your existing workflow does not change.