Answers in seconds, 24/7. Captures vehicle, mileage, problem, and whether the car is drivable — then triages a tow as an emergency so you can dispatch fast.
Coggleby is an intake and answering tool. It is not a substitute for 911. Call-recording notice and consent are handled by the AI in 2-party-consent states; you remain the operator of record.
The cost of voicemail
When the engine light is on or the brakes are grinding, the driver is dialing in panic. If you do not answer, they do not leave a voicemail — they call the next shop.
An average ticket runs $400–$1,800. Miss a few calls a week and you have given a competitor a five-figure year, quietly.
Coggleby is your 24/7 service advisor that captures the request, confirms the callback, and writes it back to your shop management system.
Picks up in seconds. Triages drivable vs tow first so a true emergency wakes you and a Tuesday brake job does not.
Year/make/model, mileage, VIN if offered, the symptoms — all read back to confirm. Schedules a preferred slot.
AutoLeap appointment-request created automatically. Tekmetric/Shopmonkey adapters next — your existing workflow does not change.
Yes. The AI service advisor answers 24 hours a day, 7 days a week. Inbound calls outside your business hours are captured the same way as daytime calls — vehicle, mileage, problem, urgency, drivable-vs-tow — and a structured request is written into your shop management system so the first tech in the next morning has the work queued up.
Yes. Coggleby pushes a three-step intake into AutoLeap — customer record, vehicle, and appointment request — using your existing AutoLeap API token. Tekmetric and Shopmonkey adapters are on the roadmap and will reuse the same intake flow.
Every call starts with a drivable-vs-tow question. If the caller reports the car cannot be moved safely, Coggleby flags the intake as an emergency and sends an immediate SMS to the dispatch number you configured during onboarding. Routine intake never pages you — only true tow situations do.
Coggleby explicitly asks the caller for consent to receive an SMS confirmation before any text is sent. The consent decision is stored alongside the intake. If a caller texts STOP at any time, the number is added to a per-shop opt-out list and no further SMS will be sent to it.
Yes. Coggleby uses a multilingual speech-to-text model (Deepgram nova-2 multi) and the AI advisor can handle the same intake script in Spanish. The Spanish landing page at coggleby.com/es mirrors the English flow.
Every call opens with an explicit recording disclosure and consent prompt. In two-party-consent states such as California, Florida, Illinois, Massachusetts, Pennsylvania, and Washington, this satisfies the notice requirement. You remain the operator of record and are responsible for confirming your specific state requirements.
Flat $129 per month per shop. Includes the AI service advisor, your dedicated inbound phone number, unlimited inbound calls (no per-minute charges, no caps), AutoLeap write-back, drivable-vs-tow SMS alerts, SMS confirmations to callers, and a dashboard with call history, transcripts, and intake review. Cancel any time from your dashboard.