After-hours tow call handling for independent shops
How to capture overnight and weekend tow calls without paying for a 24/7 human service — what to capture, who to notify, and what not to promise.
Coggleby Blog
Operational guidance from the Coggleby team. No fluff, no invented statistics — just the patterns we see across shops using AI intake.
A drivable-vs-tow triage script that actually works
The intake question that determines whether a stranded caller needs an estimate slot or an immediate dispatch — and the follow-ups that keep the script short.