Contesta en segundos, las 24 horas, los 7 días. Captura vehículo, kilometraje, problema y si el auto se puede manejar — y trata un remolque como emergencia para que despache rápido.
Coggleby es una herramienta de recepción y captura de llamadas. No reemplaza al 911. El aviso y el consentimiento de grabación los maneja la AI en los estados que lo requieren; usted sigue siendo el operador responsable.
El costo del buzón de voz
Cuando se enciende la luz del motor o los frenos chillan, el conductor llama en pánico. Si no contesta, no deja mensaje — llama al siguiente taller.
El ticket promedio va de $400 a $1,800. Perder unas pocas llamadas por semana es regalarle a la competencia un año de cinco cifras, en silencio.
Coggleby es su asesor de servicio 24/7 que captura la solicitud, confirma el número de devolución y la escribe directamente en su sistema de gestión del taller.
Responde en segundos. Primero clasifica si el auto se puede manejar o necesita remolque, para que una emergencia real lo despierte y un cambio de frenos del martes no.
Año/marca/modelo, kilometraje, VIN si lo ofrecen, los síntomas — todo confirmado en voz alta. Agenda el horario preferido.
Solicitud de cita creada automáticamente en AutoLeap. Adaptadores para Tekmetric y Shopmonkey en camino — su flujo de trabajo actual no cambia.
Yes. The AI service advisor answers 24 hours a day, 7 days a week. Inbound calls outside your business hours are captured the same way as daytime calls — vehicle, mileage, problem, urgency, drivable-vs-tow — and a structured request is written into your shop management system so the first tech in the next morning has the work queued up.
Yes. Coggleby pushes a three-step intake into AutoLeap — customer record, vehicle, and appointment request — using your existing AutoLeap API token. Tekmetric and Shopmonkey adapters are on the roadmap and will reuse the same intake flow.
Every call starts with a drivable-vs-tow question. If the caller reports the car cannot be moved safely, Coggleby flags the intake as an emergency and sends an immediate SMS to the dispatch number you configured during onboarding. Routine intake never pages you — only true tow situations do.
Coggleby explicitly asks the caller for consent to receive an SMS confirmation before any text is sent. The consent decision is stored alongside the intake. If a caller texts STOP at any time, the number is added to a per-shop opt-out list and no further SMS will be sent to it.
Yes. Coggleby uses a multilingual speech-to-text model (Deepgram nova-2 multi) and the AI advisor can handle the same intake script in Spanish. The Spanish landing page at coggleby.com/es mirrors the English flow.
Every call opens with an explicit recording disclosure and consent prompt. In two-party-consent states such as California, Florida, Illinois, Massachusetts, Pennsylvania, and Washington, this satisfies the notice requirement. You remain the operator of record and are responsible for confirming your specific state requirements.
Flat $129 per month per shop. Includes the AI service advisor, your dedicated inbound phone number, unlimited inbound calls (no per-minute charges, no caps), AutoLeap write-back, drivable-vs-tow SMS alerts, SMS confirmations to callers, and a dashboard with call history, transcripts, and intake review. Cancel any time from your dashboard.